Privacy

Protecting your personal data is one of our top priorities. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website https://duetware.com
(the “Site”) and when you use our services (the “Services”).

We process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the French Data Protection Act (“Loi Informatique et Libertés”).

By using the Site or our Services, you agree to the practices described below.

  1. Data We Collect

We may collect and process the following categories of data:

a. Data you provide directly

Name, surname, email address, phone number, company, job title.

Account information (if you create one): username, password.

Content of your requests (forms, messages, feedback, etc.).

b. Data collected automatically

Browsing data: pages visited, time spent, clicks, IP address, browser type, operating system.

Technical data from cookies and similar technologies (see section 5).

c. Data from third parties

Publicly available information or data provided by third-party services (e.g., social media if you interact with us through them).

  1. Purposes of Processing

We use your data to:

  • Provide and improve our Services.
  • Respond to your requests and support you.
  • Send you communications (updates, newsletters, offers) if you have given consent.
  • Personalize your user experience.
  • Perform statistical analysis and measure Site traffic.
  • Ensure the security of the Site and prevent fraud.
  • Comply with our legal obligations.
  1. Legal Bases for Processing

In accordance with the GDPR, we rely on the following legal bases:

Your consent (e.g., newsletter subscription, non-essential cookies).

Performance of a contract (e.g., providing requested Services).

Compliance with legal obligations (e.g., accounting, tax rules).

Our legitimate interests (e.g., ensuring Site security, improving Services), provided your fundamental rights are not overridden.

  1. Data Sharing

Your data may be shared with:

  • Our technical service providers (hosting, email delivery, analytics).
  • Our affiliates or subsidiaries.
  • Competent authorities where required by law.
  • Third parties in the event of a merger, acquisition, or reorganization.

We will never sell your personal data without your explicit consent.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the essential operation of the Site.
  • Measure traffic and improve performance.
  • Personalize your experience.

You can manage your preferences through our cookie banner and your browser settings. Please note that essential cookies cannot be disabled, as they are necessary for the Site’s proper functioning.

  1. Data Retention

We keep your data only for as long as strictly necessary for the purposes described:

  • Contact data: up to 3 years after the last interaction.
  • Contractual and billing data: kept for the legally required period (e.g., 10 years for accounting).
  • Cookie-related data: up to 13 months.
  1. Data Security

We implement appropriate technical and organizational measures to protect your personal data against loss, alteration, unauthorized disclosure, or access. However, no system is completely secure, and we cannot guarantee absolute security.

  1. Your Rights

Under the GDPR and French law, you have the following rights:

  • Right of access to your data.
  • Right to rectify inaccurate or incomplete data.
  • Right to erasure (“right to be forgotten”).
  • Right to restrict processing.
  • Right to object to processing (including for marketing purposes).
  • Right to data portability.
  • Right to withdraw consent at any time (without affecting prior lawful processing).

You can exercise your rights by contacting us at the address provided below. You also have the right to lodge a complaint with the CNIL (www.cnil.fr
), the French Data Protection Authority.

  1. International Data Transfers

If your data is transferred outside the European Union, we ensure that appropriate safeguards are in place (such as the European Commission’s Standard Contractual Clauses or adequacy decisions).

  1. Children’s Data

Our Services are not directed to children under the age of 15. We do not knowingly collect personal data relating to minors. If we become aware that we have collected data from a child under this age, we will delete it promptly.

  1. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or business developments. Any changes will be posted on this page with an updated “Last updated” date. In case of significant changes, we will notify you (e.g., by email or a Site notice).

  1. Contact

For any questions or to exercise your rights:

Duetware
960 chemin de la Croix Verte
38330 Montbonnot-St-Martin, France
contact@duetware.com
+33 (0)4 76 41 87 99